Refund policy
Last updated: November 9, 2026
14-day returns
You can return your RUKN kit within 14 days of delivery if it is unopened: the box and the products inside are unused, with seals intact, in their original packaging. For hygiene reasons, opened or used cosmetics (beard wash, oil and balm) and used grooming tools cannot be returned unless they are faulty.
How to start a return
- Email us at rukn.online@gmail.com within 14 days of delivery with your order number and the reason for the return.
- We reply with the return address and instructions. Please do not send items back before contacting us.
- Pack the kit securely and send it with a tracked service.
Return shipping costs
For change-of-mind returns, you pay the return shipping. We recommend a tracked service, as we cannot refund parcels that do not reach us.
Damaged, faulty or wrong items
Please check your order when it arrives. If an item is damaged, faulty or not what you ordered, email us within 14 days of delivery with your order number and a photo. We will send a replacement or a full refund, and we cover any return shipping.
Refunds
Once we receive and check your return, we email you to confirm. Approved refunds go back to your original payment method within 14 days. Your bank may take a few extra days to show the refund.
Customers in the European Union and United Kingdom
You have the legal right to cancel your order within 14 days after receiving your goods, without giving a reason. To cancel, send us a clear statement by email to rukn.online@gmail.com. Sealed cosmetic products that have been unsealed after delivery are excluded from this right for health protection and hygiene reasons. Your statutory rights for faulty goods are not affected by this policy.
Contact
Questions about a return? Write to rukn.online@gmail.com.